Introduction
I have over two decades of professional information technology industry experience. I have a pronounced ability to learn new concepts and technologies quickly. I can adapt to changing work environments easily. I am responsible, efficient and dedicated to my work. The areas that I excel in are software development support, lab engineering and cyber security. Outside of professional life, technology has also been my personal focus and hobby for over 30 years.
History
System Engineer December 2021 – Present
Independent, Remote
Engineering support for individual business and consumer customers. Supporting workstations, desktops, laptops, phones, devices, networking and servers. The various operating systems supported include Windows, Linux, Apple, Android; Windows Server, Linux servers. Devices include; routers, switches, NAS, security cameras, VoIP phones.
Azure Engineer June 2021 – December 2021
Microsoft V-, Remote
Supporting Microsoft Azure high priority business customers; internal support, individual customer support, service engineering, root cause analysis, troubleshooting, issue resolution, email/phone communication. Rotating 24×7 3 shift support schedules.
Cybersecurity Engineer May 2020 – December 2020
Microsoft V-, Remote
Project research, writing content, security documentation and reports. Vulnerability Management, Penetration Testing, Kusto Query Language (KQL), Azure Data Factory, Azure Databricks, Key Vault, Data Lake Storage, Virtual Machines, Storage Accounts, Active Directory, Hybrid configurations (O365), PowerShell, Azure Cloud Shell, Linux Operating Systems, network port security software. Penetration testing, vulnerability assessment, written and technical resolution. Working with ambiguous situations, providing order, structure, organization and documentation to improve the state of that situation.
Azure Engineer June 2018 – November 2018
Microsoft V-, Redmond, WA
Supported various Azure customers; internal support, business support, individual customer support, service engineering, root cause analysis, troubleshooting, issue resolution, email/phone communication. Attended the company provided on-site Microsoft Azure training courses, led by Azure certified instructors.
System Engineer September 2016 – May 2018
Independent, Redmond, WA
Engineering support for individual business and consumer customers. Supporting workstations, desktops, laptops, phones, devices, networking and servers. The various operating systems supported include Windows, Linux, Apple, Android; Windows Server, Linux servers. Devices include; routers, switches, NAS, security cameras, VoIP phones.
Lab Engineer September 2015 – August 2016
Microsoft V-, Redmond, WA
Service Engineer for development and testing labs. Managed software, operating systems, services, servers, storage, racks, KVM systems, switches, networking, power and cooling.
Azure Engineer June 2014 – May 2015
Microsoft V-, Redmond, WA
Supporting Microsoft Azure high priority business customers; internal support, individual customer support, service engineering, root cause analysis, troubleshooting, issue resolution, email/phone communication.
Lab Manager March 2013 – April 2014
Microsoft A-, Redmond, WA
Consolidated, designed and built an onsite Lab for MSIT. The lab consisted of a clustered hosting system for VM’s, files and services, with a user accessible resource web tool for the team. The physical hardware consisted of a set of HP servers for hosting clustered file shares and team VMs and services created in the lab and a HP 3Par fiber storage system for the backend storage of the clustered VM data and file shares. Configured many custom setups to fit team needs and lab capabilities. Improved lab capability’s over time with addition and setup of new equipment. This System Utilized System Center SCVMM and Orchestrator, Hyper-V, Server 2012R2,
Windows 8.1 and Azure, creating a hybrid infrastructure used for internal R&D purposes.
Software Development Engineer in Test February 2012 – January 2013
Microsoft V-, Redmond, WA
Worked with developers and testers to maintain, upgrade and identify bugs in
the service. Managed a farm of machines for a custom software deployment.
Modified, updated and created Custom Deployment in PowerShell. Participated
in white box testing of the product and the service. Included working as an
engineer in production and test environments, communication skills!
Systems Analyst February 2011 – November 2011
Microsoft V-, Redmond, WA
Managed a large SharePoint farm including the infrastructure,
AD, DNS, SharePoint, SQL, SCOM, F5, firewalls, multi homed servers, V-Lan,
web facing services and DNS records, tickets to lab, purchasing, working with
developers and testers to drive goals and identify bugs in the software and
processes, teardowns and rebuilds, changes and restructures, communication!
Systems Analyst June 2010 – February 2011
Stellar IT, Seattle, WA
• Designed & Implemented Server 2008/2008 R2 Networking Infrastructure
• Deployed & Configured company workstations running, Windows 7, Vista
• Managed mobiles running, Embedded Operating Systems (Windows 6.5 Mobile)
• Responsible for (DHCP, DNS, AD, Exchange, Hyper-V, SQL, SharePoint, DFS, WDS)
• Maintained customer network, systems architecture, servers and hardware
Software Test Engineer July 2009 – June 2010
Microsoft V-, Redmond, WA
• Supported, Deployed and Configured the Test Labs Infrastructures
• Maintained WTT test environment, with Active Directory, WTT, Hyper-V, SQL
• Change and remediation of issues for network and physical hardware
• Lab Support; repair, maintain and improve systems used for testing
• Daily Build Verification Tests, troubleshooting and reporting
• Virtualization; Virtual Server, Hyper-V, SCVMM
Lab Engineer August 2008 – July 2009
Microsoft V-, Redmond, WA
• Escalations for all data center troubleshooting
• Supported, Deployed and Configured the Test Labs Infrastructures
• Lab Builds & deployment of all lab equipment including but not limited to,
• Avocent, Comtrol, APC Networked PDUs, Server Racks & equipment
• Deployment & Configuration of operating systems, Networking Environment, Domain
• Infrastructure, MS Proprietary Testing Systems (WTT) & other Proprietary Systems
• Supported multiple test lab networks across several buildings with thousands of devices
• Ticketing Systems – resolving ticket issues in a timely manner for customers (internal)
• Troubleshooting, resolving high priority tickets and communicating
• Virtualization; Virtual Server, Hyper-V, VLAN
• Tier 2 Development Support Engineer
Lab Engineer September 2007 – August 2008
Microsoft V-, Redmond, WA
• Supported, Deployed and Configured the Test Lab Infrastructure
• Lab Builds & deployment of all lab equipment including but not limited to,
Avocent, Comtrol, APC Networked PDUs, Server Racks & equipment (42-22U), Servers
• Setup and Wiring projects, for new lab builds
• Supported Terra Project
• Tier 1 Support
Support Engineer October 2005 – September 2007
Stellar IT, Seattle, WA
• Serving Various Clients: including; Cheyenne Scale Inc., HRM Services Co. …
• Designed & Implemented Windows Server 2003 Enterprise Networking Infrastructure
• Deployed & Configured company workstations running, Windows XP, Vista x64
• Maintained customer network, systems architecture, servers and hardware
Support Engineer November 2003 – October 2005
Unisys, Seattle, WA
• Serving Various Clients: Next Day 24-hour gold service,
corporate (Microsoft, Reel Networks, ect.), business,
professional, state, government, official, home.
• Resolve customer issues in timely manner
• Repaired Laptop computer systems
• Repaired PC computer systems
• Troubleshoot software issues
• Recovered customer data
Support Engineer November 2001 – October 2003
Qualxserv, Seattle, WA
• Serving Various Clients: standard service, business,
professional, state, government, official, home.
• Resolve customer issues in timely manner
• Repaired Laptop computer systems
• Repaired PC computer systems
• Troubleshoot software issues
• Recover customer data
Technical Support December 1999 – November 2001
The Computer Merchant, Seattle, WA
• Serving Various Clients: corporate, business.
• Resolve customer issues in timely manner
• Repaired Laptop computer systems
• Repaired PC computer systems
• Installing Business Printers
Education
Perpetual Student
With serious studies in Computer Science, Math, 2006 – Present
Physics, Nanotechnology, Neurology, Chemistry,
Genetics, Psychology, Philosophy, History, …
MCSE Certification 2004 – 2006
MCSE: Server Infrastructure
Bellevue College Continuing
Education, Bellevue, WA
Information Technology 2002 – 2004
BCC, Bellevue, WA
Computer Science 1994 – 1998
SSCC, Seattle, WA
Training
Azure training courses
Certification preparation courses
Azure training courses
On-Site Microsoft Azure training courses
MCSE (on server 2003)
Continuing education certification preparation courses